The rules for using TravelNeighbors.

Eligibility and honest accounts

• ✓You must be at least 18 years old
• ✓Provide accurate identity, age, profile, and travel information
• ✓Keep login credentials secure and use only your own account
• ✓Do not impersonate another person or misrepresent verification

Prohibited behavior

• ✓No scams, fraud, solicitation, spam, scraping, or automated abuse
• ✓No harassment, threats, stalking, hate, coercion, or sexual exploitation
• ✓No underage content or attempts to involve minors
• ✓No upload of content you do not have the right and consent to share
• ✓No bypassing blocks, privacy controls, membership limits, or security measures

Travel responsibility

TravelNeighbors helps adults discover and communicate with potential travel companions. We do not arrange, supervise, insure, verify the suitability of, or guarantee any person, trip, visa, transport, accommodation, or meeting. You remain responsible for identity checks, public meeting places, travel documents, insurance, health requirements, costs, and personal safety.

Paid subscriptions

Premium and VIP renew automatically at the price, currency, and monthly or yearly interval shown in Stripe Checkout until cancelled. Available features are those shown on the Membership page at the time of purchase. You can update payment details, view invoices, change an eligible plan, or cancel through Manage subscription. Cancellation normally takes effect at the end of the paid period, so access continues until that date. Failed, unpaid, expired, or otherwise ineligible subscriptions may lose paid access.

Plan changes and refunds

Stripe's customer portal shows the effective date and any price or proration for upgrades, downgrades, and interval changes before confirmation. Refund requests are assessed according to the checkout terms, the circumstances of the charge, and mandatory consumer law; these terms do not promise an automatic refund or remove rights that cannot legally be waived. Contact support@travelneighbors.com with the invoice and reason.

Moderation and account action

We may review reports and verification evidence, remove content, limit features, suspend an account, or terminate access when reasonably necessary to enforce these terms, protect members, comply with law, or secure the service. Serious or repeated abuse may be acted on without advance notice. Administrative actions are recorded in an audit log. Contact support if you believe an action was mistaken.

Account deletion

You may schedule account deletion in Account → Data & privacy. A 7-day grace period applies. Paid subscriptions must be cancelled separately in Stripe and remain subject to their paid period. Some billing, security, dispute, and legal records may be retained as described in the Privacy Policy.

Service availability and changes

The product is a closed beta and may change, experience interruptions, or withdraw features. We do not promise uninterrupted availability or a particular number of matches. Nothing in these terms excludes liability or consumer rights that applicable law does not allow us to exclude.